IDS practices and invokes a methodology that focuses on BPI and collective data gathering through a specifically directed set of survey questions.

BPI – Business Process Improvement – has been defined as “the critical analysis and radical redesign of existing processes to achieve breakthrough improvements in performance measures [such as cost reduction, time reduction or quality improvement].” A 100% paperless environment is virtually impossible to achieve, it’s a myth”.

BPI is not Organizational Transformation (OT), which refers to the broad issues of an organization’s strategic, structural and business change. BPI can, however, facilitate and contribute to Organizational Transformation. BPI is not Change Management, which refers to planned, managed and systematic situational change – often in response to external changes over which the organization exercises little or no control. BPI draws on various Change Management strategies and techniques in order to implement its results. BPI requires taking a broad view of both information technology and business activity, and of the relationships between them. Information technology should be viewed as more than an automating or mechanizing force, it can fundamentally reshape the way business is done. Business activities should be seen as more than a collection of individual or even functional tasks by taking a process view to maximize effectiveness.

IDS provides BPR - Business Process Review - services to assist customers in better understand the level effort involved in automating and understanding their business process.